Privacy & Security Notice

Effective Date: July 6, 2025
Last Updated: July 11, 2025

Welcome to Trend Lab Support Solutions’ privacy notice.

We respect your privacy and are committed to protecting your personal data. This privacy notice explains how Trend Lab Support Solutions (“Trend Lab,” “we,” “us,” or “our”) collects, uses, and discloses personal information through your interactions with our website at https://www.trendlabsupportsolutions.com or any of our services, tools, or communications that link to this notice.
This policy also outlines your rights and choices under applicable privacy laws, including U.S. state laws, GDPR (for international visitors), and California’s CCPA.

This notice describes how we process your data when you use our websites, sign up for services, fill out forms, submit inquiries, or engage with us. It complements any service-specific privacy disclosures we provide separately.

Trend Lab Support Solutions acts as the “controller” of your data. If you have any questions about this notice or want to exercise your legal rights, please refer to the contact details at the bottom of this page.

Our websites may include links to third-party services or platforms. We do not control these external sites and are not responsible for their privacy practices.

We may update this policy from time to time. The most recent version will always be available on our site. Continued use of our services after updates indicates acceptance of those changes.

We may collect, use, store, and transfer various types of personal data:

• Identity Data: Name, username, job title
   
• Contact Data: Email address, phone number, billing/shipping address
   
• Financial Data: Payment method details (processed securely through third parties)
   
• Transaction Data: Services purchased, dates, pricing, invoice history
   
• Technical Data: IP address, browser type, device information, cookies
   
• Usage Data: Website activity, support interactions, feedback
   
• Marketing Data: Preferences for receiving communications
   

We also process aggregated or anonymized data that cannot identify you, for statistical or service improvement purposes.

If you don’t provide personal data required to fulfill a contract, we may be unable to provide services or support.

We collect data in the following ways:

• Submitting a contact form
   
• Signing up for services
   
• Booking a consultation
   
• Providing login credentials or setup details
   
• Communicating with us via email or messaging
   

We use cookies, analytics tools, and server logs to collect data about:

• IP addresses
   
• Browser behavior
   
• Referral paths
   
• Site usage statistics
   

• Analytics providers (e.g., Google)
   
• CRM or marketing platforms (e.g., Calendly, ConvertKit)
   
• Social media accounts or integration tools (e.g., Facebook Pixel, Zapier)
   

 We use your personal data for the following purposes:

• To provide and manage our services
  Including onboarding, account setup, ticket support, and project delivery.
   
• To process payments and invoices
  Including billing, transaction records, and financial reporting.
   
• To communicate with you
  Including service updates, onboarding instructions, or important changes to our terms or policies.
   
• To personalize your experience
  Including saving preferences and customizing the services or content we show you.
   
• To improve our website and services
  Including using analytics and feedback to enhance usability, performance, and product development.
   
• To send marketing communications (if you opt in)
  Including newsletters, service announcements, or promotions.
   
• To comply with legal or regulatory obligations
  Including tax, accounting, and compliance requirements.
   
• To prevent fraud and ensure security
  Including detection of suspicious activity, securing our systems, and protecting your information.
   

We only use your data when we have a valid legal basis, such as your consent, a contractual obligation, a legal requirement, or a legitimate interest in operating and improving our business.

You can opt out of marketing emails anytime using the “unsubscribe” link or by contacting us.

We may share your data with:

• Service providers (e.g., Notion, Zendesk, Airtable)
   
• Payment processors (e.g., Stripe, PayPal)
   
• Legal or regulatory authorities
   
• Contractors or freelancers under an NDA
   
• Parties involved in a business merger or acquisition
   
• Any other entity with your consent
   

We require third parties to protect your data and use it only as instructed by us.

We use analytics tools such as Google Analytics and Meta Pixel to improve user experience and marketing effectiveness. These services may collect:

• IP address
   
• Device/browser details
   
• User behavior on our site
   

You can opt out via:

• Google: tools.google.com/dlpage/gaoptout
   
• Your browser’s cookie settings
   

We implement safeguards to protect your data, including:

• HTTPS encryption
   
• Limited internal access
   
• Password-protected files and tools
   
• Platform-level security on Clickup, Zendesk, etc.
   

In case of a breach, we’ll notify affected parties and authorities as required.

We retain your personal data only as long as needed for:

• Service delivery
   
• Financial recordkeeping
   
• Legal compliance
   

We may anonymize or aggregate data for long-term use where appropriate.

If you are in the EEA, UK, or Switzerland, you may have these rights:

• Access your data
   
• Correct inaccurate data
   
• Request erasure
   
• Restrict or object to processing
   
• Data portability
   
• Withdraw consent at any time
   

We take steps to ensure adequate protection for international data transfers.

If you're a California resident, you have rights under the CCPA:

• Know what personal information we collect and share
   
• Request deletion or correction of your data
   
• Opt-out of marketing communications
   
• Receive equal service regardless of exercising these rights
   

We do not sell your personal data or share it for cross-context behavioral advertising.

Trend Lab Support Solutions
📍 Based in Florida, USA
📧 Email: help@trendlabsupportsolutions.com
🌐 Website: https://www.trendlabsupportsolutions.com