Frequently Asked Questions

We specialize in setting up and optimizing helpdesk platforms (like Zendesk) for trading and fintech companies. Our services include custom workflows, AI-powered knowledge bases, agent training, and client self-service solutions.

Yes — we focus exclusively on the trading industry. We understand platforms like MT4, MT5, TradingView, cTrader, and how trader behavior influences support needs.

Our helpdesk setups typically begin with a 2-week timeline, depending on your platform and customization needs. More advanced builds or integrations may take longer, and we’ll confirm exact timelines after our initial discovery call.

We recommend Zendesk due to its flexibility, automation, and AI capabilities.

Yes. We provide:

• Admin and agent onboarding
   
• SOP documentation
   
• Live or recorded training sessions tailored to your use case

Absolutely. We use a mix of AI-enhanced knowledge bases, workflow automations, and customer behavior analysis to help most clients reduce tickets by 30–50% within the first 90 days.

Yes. Many clients choose our monthly retainer packages for:

• Weekly maintenance
   
• New automations
   
• Ongoing team support and reporting

Yes — we follow industry best practices and only work within platforms with end-to-end encryption and full GDPR/CCPA compliance.